The company has also expanded its capabilities in non-ITSM areas such as CSM and UX design, which is highly valued by its clients.” “Accenture has invested in building a robust suite of IP tools and industry-specific solutions for ServiceNow. “Enterprises are deriving higher business value by reimagining processes and integrating ServiceNow with existing enterprise applications," said Abhishek Mundra, Practice Director, Everest Group. “We believe that our position in this year’s report is a testimony to the strength of our joint Accenture ServiceNow Business Group, the deep expertise of our people and our platform-led approach to reimagine workflows and experiences.” “Accenture continues to differentiate itself as a leading provider of ServiceNow Services across all solutions and industries, helping our clients thrive in the cloud continuum, reimagine service and modernize work,” said Dave Kanter, senior managing director and Global Lead, Accenture ServiceNow Business Group. It has invested heavily in building frameworks and accelerators, such as Telco, ACP4Gov, ASIM and Continuum Control Plane, which expedite time to marketĬlients have highlighted Accenture’s capabilities in Customer Service Management and UX Design as one of its key strengths The report highlights several strengths unique to Accenture, including:Īccenture has one of the highest numbers of ServiceNow-certified talent and its total workforce of ServiceNow-ready professionals is higher than its peers The report qualifies that Leaders, “have invested heavily in solutions that expedite time to market” and that “buyers attest to their domain and technical expertise.” Accenture is positioned as Leader in both the Market Impact and Vision & Capabilities categories. The report used Everest Group’s PEAK Matrix framework to assess 25 established ServiceNow service providers. Name of the instance for service-now.NEW YORK-( BUSINESS WIRE)-Accenture (NYSE: ACN) has been named a Leader in Everest Group’s report, “PEAK Matrix® for ServiceNow Services 2022.” This is the second consecutive year that Accenture has been named a Leader in this report. If the power app is shared with another user, another user will be prompted to create new connection explicitly. The connector supports the following authentication types: The field value will be ignored due to Service-Now REST API limitations. #Service now full#
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